Customer Service

access-adult-bluetooth-210647

Customer Service is a very important and often overlooked aspect of selling. So much depends on the performance of this unique role - from building strong customer relationships to uncovering customers' ongoing needs to establishing/maintaining customer loyalty. Customer care can make or break accounts your sales team worked hard to win. 

Customer Service people have to know how to...design-desk-display-313690-827653-edited-915589-edited

  • Analyze situations without getting swept up by emotions - theirs or the prospect's
  • Act appropriately and calm in stressful situations
  • Initiate the actions required to effectively and efficiently deal with difficulties
  • Address customers needs and solve problems with best-fit solutions
  • Respond to customers requests using clear and concise language in a calm tone

Dealing with customers who are confused, frustrated or upset in emotionally charged situations doesn't come naturally to most people. It takes training, practice and reinforcement to empower your people to act calmly and effectively during those uncomfortable situations. 

Sandler Trained Customer Service People...

  1. Treat customers with respect
  2. Address customers requests in a straight-forward, non-manipulative manner
  3. Are effective communicators in person, on the telephone and by email
  4. Remain objective and avoid confrontation
  5. Ask questions to analyze the situations before recommending solutions
  6. Can effectively recommend additional products and services that benefit the customer and add to your top-line revenue and customer retention

Want your people to have these skills? Fill out the form below and a trainer will contact you within 24 hours.

 

7 Ways Your Customer Service Team Can Increase Revenue143185

 

If you're not monetizing your customer service as an inbound salesforce, you're missing out on critical revenue. Submit your email to learn how you can easily engage and incentivize your support team to add additional income and growth to your organization. 

 

 

Be In The Know

Visit Sandler Training | SaleFish Blog for insights and tips on current sales, sales management, and leadership topics.

Follow us on social media for more tips and tricks that will keep your "sales back pocket" full!

 

insta-1          Linkedin-1          fb-1